groupon by elements gym at gtower

In a bid to get my lazy butt to exercise, I wanted to sign up for gym. Of course there are several gym available in Kuala Lumpur. To name a few: Celebrity fitness, Myfitness, Truefitness etc etc

I have inquired rates from truefitness and celebrity fitness. To tell the truth I love the environment, classes and the facilites by celebrity fitness. Although the prices are a bit wee high and location inconvenient (parking expensive), I was in fact turn off by the way the salesperson ( could be trainer/manager/consultant also. I forgot the correct term) told me that I need to pay money to the gym so that I will work out. My own hard earned money need to be paid to the gym so that I will exercise in order to get the body shape I wanted. I find it hard to believe and reconfirm with him again. He nodded vigorously and said that even with all the free facilities why did you not exercise? In disbelief, I straight away took my leave and went out. That's bad marketing that leaves the customer unsatisfied and very unhappy. Truefitness did not manage to piss me off but after much consideration, I decided I can do my own exercises without paying anyone.

In the mean time, I went to the park to jog, my own condominium's swimming pool to swim and sometimes I used the stairs to climb to my apartment. If I feel like following classes, I will do Tiffany Rothe workout on youtube. She is an amazing trainer and her steps are easy to follow.

So when I saw groupon promoting unlimited access to elements gym in gtower for 1 month, I asked my friend to join together with me. We wanted to go to classes and workout after work since it is so near to our working place. Bought but did not use straight away due to a bout of illness. After much delaying, I called up to book a place. To my surprise when I print out my groupon I (finally) saw the fine print. This is better explained with a picture.

 See the two red boxes? Aren't they contradicting each other? First it said UNLIMITED ACCESS. Then the second red box said ONLY VALID MON-FRI 9AM-5PM. I called elements gym to straighten the matters out. Obviously they are very experienced in handling groupon customers who called in and complained about their fine print. The person straight away emphasize on the condition not available after 5pm and even have the cheek to say that everyone who was in this situation just accept it as it is. I am pretty certain at this point that every trainers/consultants in gym used too much muscle and definitely not their brain/mouth. What's the point of putting unlimited access in the first place? When I asked that, the person only can reply, "it's like that in fine print" and might be shrugging his shoulders (which I couldn't see since I am calling).

I might be paying lower amount compared to normal paying members but this is not the way to treat a paying customer. What if you want to attract me as your permanent member? I am working near there and won't mind signing up but currently, I am definitely not joining your gym. I wouldn't mind paying rm34 if I know I am buying limited access and might even consider furthering my membership with the gym. Isn't there a law or consumers act in Malaysia that protect the public from blatant misleading advertisment? Even if they put unlimited as the main title and they explained in the short paragraph that introduces elements gym that this groupon is only valid mon-fri from 9am-5pm, I won't even mind so much. Who reads fine print???? Isn't this similar to products that advertises that they are free from msg but in the list of ingredients, monosodium glutamate was listed among them?

I called up groupon as well regarding this to ask for refund and was unfortunately turned down. The person said due to the fine print listed, they can't do anything about it. I would like to retort, 'How about not allowing them to use your services to cheat customers? It is bringing down your name just for the sake of earning a few bucks.' but I bite my tongue. No use making other people unhappy over these little stuffs. Hence I am complaining on my blog. I actually bought this groupon around the same time I bought mydealmates facial HSY beauty. Am stopping groupon/dealmates/mydeals for the time being.

Lesson learned: Never ever buy anything without reading the fine print and definitely not to be cheated by the cheap price on groupon or mydeal or dealmates without reading fine prints. There are clauses or fineprints or additional add-ons by these unscrupulous businessmen just to earn more money.

HSY beauty

It was a fun-filled weekend! I managed to squeeze catching up sessions with friends and eating to my heart content. This is so long overdue and I am glad that my health is finally restored! I missed eating alot =)

On Saturday, I booked a facial appointment for me and my friend. It is a deal by mydeal.com.my and it is only rm19.90 for 2 hour spa oxygen facial treatment + face, neck & shoulder massage + door gift. HSY beauty is located in complex mutiara, jalan ipoh.

I pick up my friend from Kepong and we snaked our way through traffic (or me who was driving). Traffic in Kepong was, as usual, jam and full of motorcyclists.

It was hard to search for the shop but once I called up to ask, it was just right beside 7-11. We went in and the assistant asked us to fill up a questionnaire regarding our face skin conditions.

It is a small shop with only 3 rooms and front partition as lobby. One of the rooms has an adjoining toilet which is leaking and smells funny. Luckily I am not in that room. I was lead to a room that has mirror and gadgets. Changed into a robe for easier massage by the assistant.

The whole ordeal lasted 3 hours. I was prepped with double cleansing and after she finished extraction, the beauty assistant told me that I have sensitive and dry skin which is not suitable for this package. In order to do a treatment that is suitable for my skin, I have to pay rm49 extra. I was sleepy and blurr so I kept asking why do I need to pay extra. In the end, she offered the package for rm40 and I happily took it, snoozing back again. I slept through extraction, massage and mask. I am too tired because previous night I slept at 2.30am and I really do not feel a thing when the assistant put the metal stick with a loop (not sure of the name) at the end to my face.

The result: My face looks radiant and smooth. I am not sure the assistants praised me because my face is really good or they just want to earn money (Chinese are pretty money minded). My friend have to pay extra rm49.50 because she needs extra hydrating treatment. She also complained that her beauty assistant did not clean properly and she needs to go to toilet to rinse the cleanser from her eyes. For extraction, mine was overall clean and she didn't leave any red marks because I think she chooses which is easier to extract. My friend's extraction was done pretty badly according to her. Her pimples are picked on and it became very red afterwards. She felt that her extraction was not complete. However, I am happy with my extraction because I don't like going around with red face.

The door gift is actually a whole body scan or face scan and we are supposed to go back again. I don't think it is actually feasible to go all the way to jalan ipoh just to get my face check and corrected by massages or treatments. This might be another way to make me pay more >.<

I might not go for facial deals on any groupon/mydeal/dealmates again. I think spa deals are worth it as they cannot add additional costs to the package. This is my first time going for a facial deal. Even though rm59.90 might be cheap for the whole facial, I do feel a bit cheated for paying extra.

*happy*

Being sick is mood breaking but armed with a full stomach and my favourite magazine, I am feeling much better. No studying for now >.<